Cartridge Store NZ recommends that you read our policies with respect to purchasing on our web site, as it may change without prior notice; it is also advisable to check that the product you have ordered is the correct product for your Printer or Device. https://www.cartridgestore.co.nz take NO responsibility for the Product/Printer association information displayed on our site, it is a guide to help you select the correct product for your device, if in doubt please call 1300 88 55 20 (Office Hours)

Any request for a return, refund or replacement must be lodged within 90 days of your product purchase; it is advisable to keep a copy of your tax invoice for reference. Any product found to be defective by manufacture or damaged during delivery is replaceable under our warranty trading terms.

Image Supplies:

Cartridgestore will provide a replacement free of charge for faulty products returned to us within 1 year of purchase subject to:

The product having not been refilled or tampered with. Inspection and/or testing by us of the returned product. You must send us an email asking for a Return Authorisation (RA) before returning the faulty product. A copy of the RA email together with a sample of faulty print accompanying the returned product. The fault code from the printer if applicable. The faulty cartridge MUST be sent by REGISTERED POST or some method where it is signed for upon delivery. If you cannot provide proof of delivery we cannot accept that we received it.

We will not send a replacement cartridge until the faulty has been returned to us, this is normal for any retailer and defined by Law. Original shipping charges are not refundable and purchasers are responsible for shipping charges back to us. We will pay the shipping charges on the replacement product. Warranty on all Cartridges is 1 year from date of delivery.

RA Application Procedure:

To apply for a warranty claim RA(Return Authorisation) apply by clicking on the RA tab at the top of our home page, fill out the online form and submit for approval, claims received will be processed within 2 business days.

When a warranty claim is approved by the manufacturer or relevant supplier your RA and return delivery details will be emailed to you with specific instructions for the return, please retain a copy of the courier/postage tracking number of the item you are returning, this will ensure the Warehouse staff can track, locate and replace your item.

Unless otherwise agreed, any claim under warranty will not be re-supplied until the faulty product is received back to base or the manufacturer gives approval to re-supply, if you are in need of a replacement urgently please purchase the item on our site and note your RA number in the special instructions text box at checkout, when the warranty claim item is received and processed your credit card/bank account will be refunded with the original purchase value.

Please action your Return Authorisation approval immediately as they are valid for 30 days only.

Returns & Refund Claims:

Incorrectly ordered or unwanted purchases can be returned for a refund providing it is requested within 90 days of the purchase date and arrives in the following condition: the item packaging is unopened, undamaged and in pristine resalable condition. When sending items, please pack with a suitable outer package to prevent any damage.

A 20% restocking fee is applicable against the retail value of the product being returned (Performance warranty claims are exempt) delivery charges and any credit card fees are non refundable unless otherwise agreed with management.

To apply for a product return or refund please apply for an RA number (Return Authorisation) by clicking on the RA tab at the top of this page, fill out the online form and submit for approval, claims received will be processed within 2 business days.

Once the item/s have been returned to the warehouse, inspected and accepted by the warehouse, a credit will be applied to the same credit card or bank account used for the original purchase, your refund will be the value of the item purchased less the 20% re-stocking fee, credit card charge and delivery charge.

Please action your Return Authorisation immediately as they are valid for 30 days only.

Hardware: Brother Printers

Back to Base service/warranty claims:

Brother requires that the purchaser contacts them directly. (https://www.brother.com.au/products/support) If Brother Australia requests the defective Hardware to be returned to the supplier or repair centre, the customer will need to deliver the equipment to either the supplier warehouse or the nominated Brother repair centre at their own expense. The Brother case number must quoted at all times prior to any authorised service or replacement to be effected

On-Site service/warranty claims:

Again, please contact Brother Australia directly. If Brother Australia requests the defective Hardware to be returned to the supplier or repair centre, the customer will need to deliver the equipment to either the supplier warehouse or the nominated Brother repair centre at their own expense. The Brother case number must quoted at all times prior to any authorised service or replacement to be effected. HP Printers

HP require that the purchaser contacts them directly on 1300-721-147 for approval. HP will send you a letter advising you of the authority to return. You will need the serial number and model of your printer before phoning.

Site Disclaimer:

We accept no responsibility for device/product compatibility information table errors you may find on www.cartridgestore.com.au the device/ product compatibility information provided is a guide only, if you are in doubt please review the manufacturers product specifications, alternatively contact our technical support team for further or specific product information.

Many Thanks

Cartridge Store NZ